The City Released A Report On How The E-scooters Pilot Went

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Phase 1 Report

The report is pretty lengthy, at 111 pages, however it includes much more than just information about the e-scooters. There’s info on the e-bikes program too, city pathway and bike path plan updates, parking, and safer mobility for Calgarians. The e-scooter portion begins in section 7.1, on page 19.

Breaking Down The Data

Here are some of the points I found personally interesting from the report.

  • Lime deployed 1000 e-scooters, Bird deployed 500.
  • 750,000 recorded e-Scooter trips from July 2019 to October 2019.
  • The City conducted a survey which OVER 9,000 people responded to. 2/3rd of e-scooter users tended to use them from 5 to 15 trips, and described them as ‘more fun’ than e-bikes.
  • There were 281 calls to 311 complaints regarding e-scooters and e-bikes
    • Sidewalk Riding (109) – 39%
    • Bad/Inconsiderate Behavior (77) – 28%
    • Parking concern (60) – 21%
    • Other (35) – 12%
  • 33 e-scooter injuries required an ambulance.
    • Serious injuries occurred at a rate of 1 in 100,000 rides.
    • Non-serious injuries occurred at a rate of 1 in 1,500 rides.
    • 1 of the 33 were wearing a helmet.
    • 5 of the 33 were double riding.
    • Most injuries occurred in August between 6:00 PM and 10:00 PM, and mostly on Mondays and Saturdays.
    • 32 of the 33 were riders and one person was a pedestrian.
  • 9 injured people were tested for alcohol; 8 out of 9 people had alcohol in their system.
  • 1/3rd of all e-scooter trips were replacing a car trip.
  • Over 50% of e-scooter and e-bike trips ended in business districts, which supports the local economy.
  • The most popular destinations were Stephen Avenue, Eau Claire, Kensington, East Village, 17th Avenue SW and 4th Street SW

E-scooter destinations in Calgary

E-scooter Changes Coming In Phase 2

Based on the first phase of the pilot program and what the city has learned, they’re going to make a few changes when the second phase begins. Phase 2 will be from Spring to Fall in 2020.

  • Along 4th ST SW (Mission) and 17th AVE SW e-scooter speed will be reduced from 20 km/h to 15 km/h.
  • Designated parking zones will be installed in areas of high e-scooter usage. Funding will come from the e-scooter fees people pay to use them.
  • The City is looking for ways to better enforce the rules.
  • E-scooters will remain on sidewalks and pathways


There were actually fewer injuries than I expected. Can’t wait for e-scooters to hit the streets again!

Here’s our guide:

Complete Guide To Lime and Bird Electric Scooters in Calgary



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